Refund and Return Policy

If you are not happy with your purchase, we will accept a return or exchange of an unused product within 7 days. Once we receive the returned item Glamharbor will then give a full refund or exchange the item (excluding shipping as we are unable to refund the initial shipping cost of your order). 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please allow 1-2 weeks for your return to be processed.

Discounted items are not eligible for a return.

Glamharbor will not issue refunds for products purchased through other entities, such as distributors or retail partners.

We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

Glamharbor.com will review replacement/return requests for the following issues: faulty product such as a hole in a product, a print error by glamharbor.com relating to quality, or an incorrect image if it is glamharbor.com’s fault. Glamharbor.com is not responsible for incorrectly provided addresses that result in lost or misdirected packages.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {glamharbor@gmail.com / contact@glamharbor.com} for questions related to refunds and returns.